TERMS AND CONDITIONS OF BOARDING

By visiting our website and making a booking for the provision of our services, you, the customer (“You”) agree in full to all our terms and conditions without exception or variation.

BOOKINGS

To make a booking for dog boarding or daycare, we require from you:-

• A completed booking form (which incorporate these terms and conditions), to book our services for the period requested, strictly subject to our availability to provide the services;
• £50 deposit per week of boarding. Deposits are in every circumstance non-refundable but are transferable with a months notice.

If the booking is made (incorporating these terms and conditions) in the absence of the deposit being paid within 14 days, then the booking may be cancelled by us at our sole discretion.

Should ANY of your details on the booking form change, it is the customers responsibility to notify Old Barn Kennels immediately.

PAYMENTS AND CANCELATIONS

Daily rates can be found on our website. This rate may be subject to increase at any time.

THE FULL BOOKING SUM MUST BE SETTLED ON ARRIVAL OR PRIOR TO ARRIVAL.

Payments can be made by cash or bank transfer. Please contact us for our bank details.

Any booking under a week no deposit is needed just full payment on the day of drop off.

Cancellations

Cancelations must be made by email or telephone, not over social media platforms. If the booking is cancelled within 14 days of drop off day we have the right to ask for full payment of this booking.

Christmas Day, Boxing Day, New Year’s Day will be charged at double rate.

Deposits will only be transferred if written cancellation or alteration is received 1 month before the intended arrival date and we have a future booking on our system. We won’t hold deposits for none booked stays. If there is no future stay booked the deposit will be lost.

There are no extra charges for us to administer medication supplied by you for your dog(s) during their stay at Old Barn Kennels. These will be administered as per the instructions you give us at drop off we will not be responsible for checking the correct amount of medication arrives with your dog/s. Old Barn Kennels will not be liable for any reaction to any medication your animal may experience whilst in our care but we will attempt to treat your animal to resolve the issue accordingly, under veterinary instruction, where available or within our own skillsets and any costs incurred in doing so will be the responsibility of the owner to pay.

ARRIVALS AND DEPARTURES

Drop off times and collection times for dogs are strictly during the following times (unless previously agreed by us in writing):-

from 9am-10am & from 4pm–5pm every day including bank holidays. We don’t accept drop offs or collections on Christmas Day or Boxing Day.

When a booking is made, a fixed date and time on which the owner will bring or collect their dog will be agreed and confirmed on a booking confirmation email. Please adhere to these times or contact us to request any changes as soon as possible. Late collections may incur further charges of a full daily rate, at our sole discretion.

If the owner wishes to collect their dog before the agreed collection date, they may do so but will remain liable to pay full boarding fees up to the previously agreed collection date.

 

VACCINATIONS

All dogs must be fully vaccinated, have current vaccination certificate and all boosters must be up to date. Vaccination certificates must be produced on arrival or before, as the health & welfare of our guests is important to us.

We cannot accept any dog without proof of up to date inoculations.

It is the owner’s responsibility to provide this information on the day of arrival or before.

 

Dogs must be fit and in good health and must be vaccinated against Distemper, Hepatitis, Leptospirosis and Parvovirus. Kenel cough isnt madatory but is reccoemnded, if your dog has the kennel cough vaccination we request that your dog’s vaccination for kennel Cough is administered a minimum of 14 days prior to boarding. We can not take dogs within this 14 day window of the dog having the vaccine.

While every level of bio security is taken by us to prevent Kennel Cough and following detailed veterinary advice, it is impossible to give a 100% guarantee due to the wide variety of types and strengths of the virus. As only the common types are covered by vaccination, there is always a possibility of a very occasional dog being susceptible and show symptoms. As this very rare possibility is out of our hands, Old Barn Kennels will not be held responsible should this occur.

BEHAVIOUR

All dogs’ details regarding behaviour must be explained on the booking process, we may ask to meet your dog on a viewing or have your dog in for a trial night before any log stay. However, should any dog/s show new, significant or continued aggression that is likely to cause serious injury to members of staff (or other dogs or vets) and cannot be controlled, then owners or their emergency contact will be contacted for the dog/s to be collected immediately from the kennels. In such an event, no refund will be provided under any circumstances.

We will only walk your dog with other dogs once we have assessed that we are happy with their behaviour if we have any concerns they will be walked alone even if requested by you that you want them to be mixed. If you state on the booking form you don’t want your dog to be mixed they will be walked alone.

If your dog(s) cause any damage to our cabins / furniture within the cabin they will be moved to a standard kennel and charges for damages may be required. No refund will be given for a change of room.

Dogs will only be exercised off the lead in our enclosed paddock if stated on the booking form we can let them off the lead. If we have issues with their recall they will be walked on lead even if stated they are ok to be let off.

 

 

EXCLUSION OF LIABILITY

You understood and accept that whilst every effort is taken for the care and wellbeing of your dog(s) they are left with us entirely at the owner’s risk.  In the event of injury to or illness to your dog, Old Barn Kennels will attempt to instruct your own vet as given on booking form if this is out of hours they will be treated by an out of hours vet. Treatment will be charged for on the collection date. Belongings (such as toys, blankets, beds, leads, collars, bowls) are also left at the owner’s risk and Old Barn Kennels will not be responsible for loss or damage to these, howsoever caused.

We cannot be held liable for any loss or damage of your property on our premises, or the loss, injury or death of your dog whilst in our care.

In any situation where dogs are in close contact with each other (as may be necessary to exercise and/or socialise you dog, whilst with us), there is some risk of dogs fighting and the transferal of infectious diseases, including kennel cough. You understand and acknowledge these risks and in the event of your dog becoming ill or injured, you cannot bring a claim against us.

We do not expect that you utilise your dog for commercial purposes. Therefore we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the booking for:

a. loss of profits;

b. loss of sales or business;

c. loss of agreements or contracts;

d. loss of anticipated savings;

e. loss of damage to goodwill; and

f. any other indirect or consequential loss

TREATMENT OF OUR STAFF

Our staff are trained to be polite, helpful and cooperative. We will not tolerate abuse, rudeness or disrespect and have zero tolerance to such behaviour from any customer/s. In such an event we reserve the right to cancel any booking/s at any time and any refund for any payment/s will not be provided.

MISCELLANEOUS

We reserve the right to utilise CCTV on our premises for health and safety and security.

We reserve the right to photograph and/or video your dog, and use these images for our social media, website and marketing purposes, if given permission on booking form.

You are not permitted to use any photography or video devices on our premises.

We reserve the right to add, change or vary these terms & conditions at any time with no notice. We shall not be liable for delay in performing, or failure to perform, any of our obligations under a confirmed booking with you, if such delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms (which accompany the booking form) constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

No variation of these terms shall be effective unless it is in writing and accepted by us in writing.

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:

a. waive that or any other right or remedy; or

b. prevent or restrict the further exercise of that or any other right or remedy.

If any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms and conditions.

Any notice or other communication given to a party under or in connection with the services shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).

A notice or other communication shall be deemed to have been received:

• if delivered personally, when left at the address provided by you;
• if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting;
• if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or,
• if sent by email one business day after transmission

The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

No one other than a party to the booking contract shall have any right to enforce any of its terms.

The booking contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation