Our privacy policy promise

We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What information do we collect?

We may collect, store and use the following kinds of personal information.

  • Information about your computer and about your visits to this website
  • Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Using your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • Administer the website
  • Improve your browsing experience by personalising the website
  • Enable your use of the services available on the website
  • Send statements and invoices to you, and collect payments from you
  • Send you general (non-marketing) commercial communications
  • Send you email notifications which you have specifically requested
  • Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Newsletter Signup

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons:

  • to tell you about stuff you’ve asked us to tell you about
  • to contact you if we need to obtain or provide additional information;
  • to check our records are right and to check every now and then that you’re happy and satisfied.

We don't rent or trade email lists with other organisations and businesses.

We use a third party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us via the contact page.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected server. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Access to your personal information

Under new GDPR legislation you have the right to request access, amend or request terminatation of any personal data that we hold. Provision of such information will be subject to:

  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on May 14th, 2018.

What Our Customers Say

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    Poppy was so well looked after, Fran and the team treated her as one of their own dogs. We loved the photo updates, put our minds at rest whilst we were away. She even had her own birthday party!! Thank you so much, we will see you next year!! ❤️❤️ *Facebook July 2022*

    Allison Bayliss

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    This was the first time we left Frankie for a holiday and we were very nervous at how he would cope but Fran and the team posted lots of photos of Frankie and he made lots of friends which put our minds at ease. I’m just so happy that we found Old Barn Kennels and that he loved his holiday and all the love and care he received. We’re already planning our next holiday and Frankie’s. ???? *Facebook September 2022*

    Andressa Rojas

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    Always look after Dave and Dolly exceptionally *Google January 2023*

    Carl Jones

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    This was the first time since having Marley 2 years ago that we have left him longer than 1 night. We went a few weeks ago to look around Old Barn Kennels as we needed somewhere for him to stay whilst we were on holiday. As soon as we turned up Marley seemed really happy and Fran who showed us around made us feel really comfortable and we knew that this was the place to leave our fur baby and knew he would have the best time. We picked Marley up from there yesterday and he was so happy, he had had lots of fun and made lots of friends. We had lots of updates and could see him enjoying himself with his friends through Facebook. I would definitely recommend leaving your dog here and Marley can't wait to go back soon :0) *facebook April 2022*

    Carrie Gibson

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    Brilliant luxury Kennels been bringing Ruby for a few years now excellent standard and hard working from Fran and the team booked Ruby in for another 2 stays next year 2023. *Google November 2022*

    David Marriott

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    Our dog Chase has just returned from his weekend away at Old Barn Kennels. He loves it there. He even cries when he leaves. ???? Thanks all for looking after him. *Facebook May 2022*

    David Scott

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    Thank you for taking such good care of Luna . You have worked miracles with her . So nice to go away and not have to worry about her . She has the best time . Would never send her anywhere else . *Facebook July 2022*

    Donna Jones

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    rocco and skye visited in April in a cabin. rocco never stayed in kennels before and they were brilliant at keeping us updated and the dogs loved their stay ❤️ thank you what a beautiful place with stunning surroundings they will be back ???????? *Facebook April 2022*

    Emma Taylor

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    My puppy stayed for the first time last week and absolutely loved it! I was kept informed of his progress and I loved seeing the pictures of him having the time of his life! Thank you for looking after my baby! *Facebook October 2022*

    Emma Withington

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    Bentley and Beau had an amazing week, really enjoyed it . Fran was brilliant with our two demanding dogs. Thank you so much x *Facebook December 2022*

    Gillian Fisher

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    Our 3 dogs have all stayed here and as rescues were all quite nervous .. all settled well and 1 runs straight off when we arrive he loves it so much! The owner takes time to help your dog settle and sends such lovely regular updates throughout the dogs stay. It’s lovely knowing the dogs are happy settled and well cared for and I’d definitely recommend Old Barn Kennels *Facebook October 2022*

    Hayley Bee

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    Nala has just been on her first holiday at Old Barn and has had a lovely time. Staff go above and beyond to make the dogs feel at home and Nala has had lots of cuddles with staff.She has enjoyed mixing with the other dogs and made a friend Reggie. I use Old Barn as they are not like other kennels , they care and the cabins are like home from home for the dogs. Highly recommend. Thank you again from me and Nala c u in July xxx *Facebook April 2022*

    Jacqueline Thompson

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    I can not thank Fran and the team enough for looking after Opie for us. It was great to see photos and updates of him while we were on holiday, he looked like he was having so much fun. This is definitely Opies go to place for his jollies in future. Thanks again Fran for looking after my boy. *Google December 2022*

    Karen Perry

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    We used old barn kennels for the first time recently. We are so impressed with them, communication was incredible, lots of photos and videos and updates of Luna. She was treated like royalty and it was clear she was having the best time there. The kennels are beautiful and clean and the whole place is just stunning, perfect place for any dog to have their own little holiday. Luna hasn’t come home smelling like a dirty kennel and can tell she has been well looked after. We will definitely be using again. Thank you *Facebook April 2022*

    Katie Potter

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    Brilliant service every time! My dog has stayed twice now and I couldn’t imagine going anywhere else ???? *Facebook May 2022*

    Lauren Manning

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    I really don’t want to recommend old barn because I fear once people see how amazing it is I’ll never be able to get my boy in again ????..my dog Wilson is s nervous one who doesn’t like other animals, they are brilliant at catering to his needs.. he comes back happy and like a pup again very enthusiastic. Can’t recommend enough and wouldn’t use anywhere else. *Facebook May 2022*

    Lisa Thorley

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    Bailey has just come back from her 2 weeks 5* holiday at Old Barn Kennels. It was our first time leaving her for that duration but we were kept assured she was having a great time through the regular FB updates and upon collecting her this evening the relationship she had developed with the team was evident. The staff will take their time to get to know your dog and will look after them as if they were their own. I wouldn’t ever contemplate leaving Bailey anywhere else, already booked her further doggie holiday dates for next year. Couldn’t find my favourite FB photos but a collection to evidence what a happy border collie she was during her stay. Thank you, you are all an amazing team and I would definitely recommend Old Barn Kennels. *Facebook November 2022*

    Rebecca Woolley

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    Very friendly staff, our 5 dogs all came back happy, will definitely be booking again. *Google November 2022*

    Richard Evans

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    Our dog and my mum and dad’s dog stayed here while we holidayed in Tenerife. We were nervous about leaving them as they hadn’t been away from home for a long time due to Covid. Both dogs are Romanian rescues with quite traumatic pasts before they were rehomed so can be quite nervous. Fran was absolutely amazing with them. The regular updates on Facebook meant that we could see pictures of them and know that they were happy. My dog shandy is nervous of new people and takes ages to bond due to her history, yet when we picked her up this morning she ran up to Fran so confidently for some fuss as if to say ‘goodbye and thanks for having me’. I could tell that she loves Fran and that’s rare for my dog who can often come across as quite reserved with people. I wholeheartedly recommend Old Barn Kennels! The dogs had their own wonderful holiday enabling us to enjoy ours without worrying! *Facebook August 2022*

    Sally Whetton

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    Our two Labradors stay here whenever we are on holiday. They have been so well looked after on their last visit at the end of April, they had movie nights and so many cuddles! Lots of walks and ball games! I can’t thank you enough for the care and attention you’ve showed to our two fur babies. They can’t wait to come back soon. Thankyou xxx *Facebook May 2022*

    Sarah Jayne Beard

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    We always book our ‘shadow’ in at Old Barn 1st before we book our holiday - knowing she is in the best care and having the best of times means the world to us. She’s being going here for almost 9 years and has the most amazing time. Now in the hands of Fran and her team the care and attention to their every need is top priority and a happy dog means a happy holiday for everyone ???????? It’s 5* from for sure ???????????????????????? *Facebook May 2022*

    Sue Payne

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    First time that our very clingy young Pomeranian had been away from us. As he is very nervous of other dogs,, we were obviously concerned. All he wants is human company and lots of human love. However, our fears were blown away by the love and care he was given....they even sat and cuddled him for an hour to reassure him. . No future fears about taking him to Old Barn Kennels! Amazing doggie care and thank you for providing not only physical care, but loving ❤ care too!! *Facebook April 2022*

    Susan Wilmot

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